Customer Support - Ticketti.shop

How Can We Help You?

Choose the support option that best fits your needs. We're here to make your train travel experience seamless and stress-free.

Phone Support

Speak directly with our customer support representatives for immediate assistance.

24/7 Availability

Call Now

Live Chat

Chat with our support agents in real-time for quick answers to your questions.

Mon-Sun: 6AM - 12AM EST

Emergency Support

Urgent assistance for active travel issues, missed trains, or emergency situations.

24/7 Emergency Line

Emergency Call

Email Support

Send us a detailed message and receive a response within 2 hours during business hours.

Response Time: Within 2 hours

Send Email

Frequently Asked Questions

Find quick answers to common questions about booking, changes, refunds, and train travel.

How can I change or cancel my train booking?

You can change or cancel your booking through several methods:

Online via your Ticketti.shop account
Through our mobile app
By calling our support line at +1 (888) 661-6265
At the train station ticket counter

Cancellation fees may apply depending on your ticket type and how close to departure you cancel. Please check our cancellation policy for details.

What should I do if I miss my train?

If you miss your train, follow these steps:

Immediately contact our support line at +1 (888) 661-6265
Go to the ticket counter at the station for assistance
Depending on your ticket type, you may be able to board the next available train with the same destination
Some tickets may require a change fee or fare difference

We recommend arriving at the station at least 30 minutes before departure to avoid missing your train.

How do I get a refund for my train ticket?

Refund eligibility depends on your ticket type:

Flexible Tickets: Full refund available up to 24 hours before departure
Semi-Flexible Tickets: Partial refund with a cancellation fee
Non-Refundable Tickets: No refunds, but may be changeable with a fee

To request a refund:

Log into your Ticketti.shop account
Go to "My Trips" and select the booking you want to refund
Follow the refund process instructions
Refunds are typically processed within 7-10 business days

What travel documents do I need for train travel?

For most train travel within the country, you'll need:

A valid photo ID (driver's license, passport, or government-issued ID)
Your ticket (digital or printed)
For international travel, a valid passport and any required visas
For students/seniors, proof of eligibility for discounted fares

Always check specific requirements for your route before traveling, as some services may have additional documentation requirements.

How can I request special assistance or accommodations?

Ticketti.shop is committed to making train travel accessible for everyone. To request special assistance:

When booking online, select "Special Assistance Required" during the booking process
Call our dedicated accessibility line at +1 (888) 661-6265 (option 3)
Request assistance at least 48 hours before your departure
Notify station staff upon arrival if you need assistance boarding

We provide wheelchair assistance, priority seating, service animal accommodations, and other support services. All our trains are equipped with accessible facilities.